SafePal disclosed a data breach affecting about 39,798 customers after hackers exploited a vulnerability in its order-tracking plugin. The flaw exposed information linked to orders placed between March 2, 2025, and April 11, 2026, including names, addresses, email addresses, phone numbers and order details.
“Recently, the team identified an authorization flaw in the order-tracking function for a plug-in associated with customer order information. Under certain conditions, the flaw allowed unauthorized access to another customer’s order information.” reads the notice published by the company. “We are extremely sorry to inform the community that order information for customers who placed orders between March 2, 2025 and April 11, 2026. Information including name, email address, shipping address, phone number, and purchase details, was accessed externally without authorization due to the flaw. The affected data involves approximately 39,798 customers.”
SafePal is a Singapore-based company focused on cryptocurrency security. It develops hardware and software wallets that let users securely store and manage digital assets. Its products include hardware wallets, a mobile app and browser-based tools supporting multiple blockchains and cryptocurrencies.
The disclosure came as a threat actor began advertising the stolen data on a cybercrime forum, claiming the same number of affected customers.
SafePal confirmed the security breach incident, while warning users about the exposure of their personal and order-related information.
The company said all affected customers were notified individually by email on August 16 and urged them to check their status. The exposed order data could enable more convincing phishing attempts, including fake support calls, emails, refund offers, firmware updates or malicious websites designed to steal additional information.
SafePal stressed that seed phrases, private keys and wallet passwords were not exposed, so customers do not need to move their assets solely because of the breach. However, anyone who has shared a seed phrase or private key with an attacker should consider the wallet compromised, create a new one using a trusted device or official app, and immediately transfer the remaining funds.
The crypto firm said the breach did not expose seed phrases, private keys, wallet passwords or other wallet credentials. Bank details, payment card numbers and government IDs were also not involved. The company pointed out it does not collect or store such information and found no evidence that the incident compromised access to customer wallets or funds.
“However, if you have already shared or entered your seed phrase or private key in response to a suspicious message, website, phone call, or letter, treat that wallet as compromised.” continyes the notice. “Create a new wallet using a trusted SafePal device or official SafePal application, and move your remaining assets to the new wallet immediately. Lastly, contact SafePal through our official support channel.”
SafePal said it has fixed the vulnerability and added further security measures, with an independent security firm reviewing the fix and order-processing systems. The company also reduced data retention to 90 days, contacted affected customers and logistics partners, and opened a dedicated support channel.
The firm identified more than 30 fraudulent websites and phishing links and removed them. It will continue monitoring scams, investigating potential risks and sharing updates through its official channels.
SafePal urges customers who suffered financial losses linked to the breach to contact the company, which is working with specialists to trace stolen on-chain assets.
“For more FAQs and details, we will keep updating the dedicated webpage for this incident.” concludes the notice.
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