From Chaos to Clarity: How We Built a Unified, Self-Routing Support Ops Ticketing System at Lyft Written by Atul Gupta, Analytics Manager — LUS Support Ops, Lyft At Lyft, getting operators and riders connected quickly and reliably depends on more than technology — it depends on the teams working behind the scenes to keep that technology running smoothly. For the operators managing Lyft’s fleet acr...